Frequently Asked Questions

El-Shaddai Electronic Ventures Ltd

1. Who is El-Shaddai Electronic Ventures Ltd?

El-Shaddai Electronic Ventures Ltd is a registered Nigerian company specializing in the importation and sale of quality UK and US used phones, laptops, and genuine electronic accessories. We are located at 2 Oremeji Street, Computer Village, Ikeja, Lagos.

2. What products do you sell?

We sell UK and US used smartphones, laptops, tablets, computer accessories, chargers, power banks, headphones, Bluetooth speakers, storage devices, networking products, and many other electronic accessories.

3. Are your products tested?

Yes. Every eligible device is carefully inspected and tested by our technicians before it is offered for sale to ensure it meets our quality standards.

4. Do your products come with a warranty?

Yes. Eligible phones and laptops come with a 14-day limited warranty against verified functional defects, subject to our warranty terms and conditions.

5. What should I do if my product develops a fault?

Customers in Lagos should return the product within 48 hours of discovering the fault.
Customers outside Lagos should return the product within 3 days of discovering the fault.

6. What happens if I return the product after the warranty period?

Failure to return a qualifying product within the applicable warranty period will be treated as the warranty having expired. Any repair or servicing required after that period will attract the applicable service charges.

7. What condition must a returned product be in?

The product must be returned:

In its original condition.
Clean and free from scratches, stains, cracks, dents, or physical damage.
Without signs of misuse or unauthorized repairs.
With all accessories supplied at the time of purchase, where applicable.

8. Should I remove my personal information before returning a device?

Yes. Before returning any phone or laptop, please remove all personal information, including passwords, fingerprints, face unlock, screen locks, accounts, apps, photos, files, wallpapers, and any other personal data. Where possible, restore the device to its factory settings before returning it.

9. Will my product be replaced?

If our technicians confirm that the product qualifies under the warranty:

We will replace it with the same model if available.
If the same model is unavailable, you may choose another available model by paying the price difference.

10. Do you offer refunds?

No. El-Shaddai Electronic Ventures Ltd does not provide cash refunds or payment reversals under any circumstances. Approved warranty claims are handled through replacement in accordance with our warranty policy.

11. Who pays for shipping when returning a product?

Customers are responsible for all shipping or delivery costs involved in sending products to us and receiving replacement products. El-Shaddai Electronic Ventures Ltd is not liable for shipping or transportation charges.

12. How should I make payment?

For your security, all payments should be made only into the official bank account of El-Shaddai Electronic Ventures Ltd. Please do not make payments into personal accounts unless officially authorized by the company.

13. Where is your store located?

El-Shaddai Electronic Ventures Ltd 2 Oremeji Street, Computer Village, Ikeja, Lagos, Nigeria.

14. How can I contact you?

Phone: 0703 116 9692

Email: info@el-shaddai.ng

15. Why should I buy from El-Shaddai Electronic Ventures Ltd?

Because we are committed to quality, honesty, and customer satisfaction. We offer carefully tested UK and US used devices, genuine electronic accessories, competitive prices, a 14-day warranty on eligible products, and dependable after-sales support. Our goal is to provide you with reliable technology products and a shopping experience you can trust.