Warranty Policy

At El-Shaddai Electronic Ventures Ltd, we are committed to providing quality UK and US used phones, laptops, and genuine electronic accessories. Every eligible device is carefully tested and inspected before sale to ensure it meets our quality standards.

To give our customers confidence in every purchase, we offer a 14-Day Limited Warranty on eligible products.

14-Day Limited Warranty

Eligible phones and laptops purchased from El-Shaddai Electronic Ventures Ltd are covered by a 14-day limited warranty against verified functional defects that were not caused by misuse or accidental damage.

The warranty period begins on the date of purchase.

What Is Covered?

Our warranty covers verified functional defects affecting the normal operation of an eligible product, provided the fault is not caused by the customer or a third party.

What Is Not Covered?

The warranty does not cover:

• Physical damage, including cracked screens, dents, scratches, or broken parts.
• Liquid or water damage.
• Damage caused by drops, impact, fire, or power surges.
• Software issues caused by third-party applications or viruses.
• Password locks, Google Account (FRP) locks, Apple ID or iCloud locks.
• Normal wear and tear.
• Damage resulting from misuse, negligence, or improper handling.
• Products opened, modified, or repaired by unauthorized technicians.
• Accessories unless specifically covered by a separate warranty.

Reporting a Warranty Claim

If you discover a functional fault, please contact us immediately.

Return periods:

• Lagos customers: Return the product within 48 hours of discovering the fault.
• Customers outside Lagos: Return the product within 3 days of discovering the fault.

Failure to report and return the product within the applicable warranty period may result in the warranty claim being declined. Any repairs carried out after the warranty period may attract service charges.

Conditions for Warranty Service

To qualify for warranty service, the product must:

• Be returned in its original condition.
• Be clean and free from scratches, stains, cracks, or signs of misuse.
• Have all passwords, PINs, fingerprints, Face ID, Google accounts, Apple ID/iCloud accounts, and other security locks removed.
• Have all personal data, applications, files, and wallpapers removed where possible.
• Not have been tampered with or repaired by an unauthorized technician.
• Include the original proof of purchase or receipt.

Warranty Resolution

After inspection by our technicians:

• If the product qualifies under this warranty and the same model is available, it will be replaced with an equivalent model.
• If the same model is unavailable, you may choose another available model by paying any applicable price difference.

No Refund Policy

Warranty claims are resolved through repair or replacement, where applicable.

El-Shaddai Electronic Ventures Ltd does not offer cash refunds or payment reversals after purchase.

Shipping Costs

Customers are responsible for all shipping, dispatch, and transportation costs associated with returning a product for warranty inspection and receiving a replacement. Any loss or damage during shipping is subject to the courier company's terms and conditions.

Contact Us

El-Shaddai Electronic Ventures Ltd

2 Oremeji Street, Computer Village, Ikeja, Lagos, Nigeria

Phone: 0703 116 9692

Email: info@el-shaddai.ng

Thank you for choosing El-Shaddai Electronic Ventures Ltd. We appreciate your trust and remain committed to providing quality products, dependable warranty support, and excellent customer service.